Frequently Asked Questions
Log in to our secure portal, upload your STL or impression scans, attach photos and instructions, then hit “Submit.” You’ll get a confirmation email within minutes.
We fabricate monolithic & multilayer zirconia, E.max (lithium disilicate), PFM, PMMA temporaries, gold crowns/inlays, plus full-arch implant bridges and removable prosthetics.
Digital cases ship in 2–3 business days; conventional impressions in 4–5. Need it faster? Ask about our express service for guaranteed next-day delivery.
Yes select “Express Service” when submitting your case or contact your coordinator. Express cases are completed and shipped within 24 hours of approval.
Log into the portal at any time to view real-time production updates, shipping status, and expected delivery dates for your restorations.
Every case undergoes a three-step QA: digital pre-flight simulation, microscope-level margin inspection, and photographic shade verification before shipping.
Yes upload high-quality photos with your case, or send Vita shade guide numbers. Our specialists will match morphology and colour to your exact specifications.
If an adjustment is needed, submit a revision request through your portal dashboard. We’ll issue remakes or provide reline kits at no extra cost within 30 days.
