Service offered as:
Vita Dental Laboratory’s Remote Case Support & Logistics service ensures seamless collaboration with your practice no matter where you are. By combining a fully digital submission portal, real-time case tracking, and dedicated online support, we streamline every step from initial data entry to final dispatch, delivering exceptional restorations without needing in-person visits.
Clinics can submit cases entirely online via our secure portal: upload STL/DICOM files, photographs, and prescription forms. Physical models or impression kits are scheduled for pick-up by our logistics partners, eliminating the need for staff to visit a lab and minimizing COVID-19 risks.
From case entry through to shipping, our dedicated account managers provide personalized assistance via live chat, email, or scheduled video calls ensuring guidance on file formats, material selection, and scheduling is always available.
Leverage tele-consultation services using high-definition video conferencing and screen sharing. Our specialists review digital wax-ups, implant plans, or smile designs in real time to reduce remakes and align expectations before fabrication.
Achieve perfect esthetics remotely through our advanced shade-matching protocol. Submit high-resolution photos under standardized lighting with shade tab references, and receive detailed design guides and annotated feedback to ensure seamless integration with natural dentition.
Expedited: Processed within 24–48 hours.
Standard: Shipped within 5 business days.
Economy: Scheduled according to lower-priority timelines.
Real-time production dashboards allow you to monitor each stage from design approval to milling and polishing.
Each restoration undergoes digital margin verification, fit simulation, surface finish inspection, and packaging review. We maintain ISO 13485 certification and follow CE-marked material standards to guarantee regulatory and clinical excellence.
Status Updates: “Received,” “In Design,” “In Production,” “Shipped.”
Turnaround Analytics: Average and median production times.
Remake Reports: Historical data on remakes and improvement insights.
Tamper-evident, foam-lined cases with full insurance coverage.
International Shipping: Customs documentation and transit tracking links.
Our portal offers API integration with leading practice management systems (e.g., Dentrix, Eaglesoft), automatically syncing case records, shipping statuses, and invoice data to reduce manual entry and keep patient files up to date.
We protect patient confidentiality with end-to-end encryption, GDPR and HIPAA compliance, and annual penetration testing. All digital communication is secured over TLS, and our data centers enforce strict access controls and audit logs.
Gain the most from our remote services through quarterly webinars, video tutorials, and downloadable guides available in our Continuing Education Portal.
Single Point of Contact: A Remote Support Specialist dedicated to your practice.
Knowledge Base Access: Quick answers and best-practice articles.
One-on-One Strategy Sessions: Refine workflows and maximize efficiency.
Whether you’re a solo practitioner or a multi-location clinic network, our service scales with your needs. Volume-pricing options, white-label reporting, and customizable turnaround tiers let you tailor the solution to your patient volume and budget.
