Privacy Policy

Last updated: June 20, 2025

1. Introduction

Welcome to Vita Dental Laboratory (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when visiting or using our website at https://vitadental.com.au (the “Site”). By accessing or using our Site, you agree to the practices described in this policy.

2. Information We Collect

Information You Provide: When you submit a case, fill out a contact form, subscribe to our newsletter, or otherwise communicate with us, we collect personal information such as your name, email address, phone number, practice address, and any clinical details or images you upload.
Automatically Collected Information: We automatically collect technical data about your device and browsing activity, including IP address, browser type, operating system, referring/exit pages, and dates/times of your visits.
Cookies & Tracking: We use cookies, web beacons, and similar technologies to enhance your experience, remember preferences, and analyze site usage.

3. How We Use Your Information

We use your personal information for the following purposes:
Service Delivery: To process case submissions, provide digital workflows, and facilitate communications with your lab coordinator.
Customer Support: To respond to inquiries, provide updates on your restorations, and offer technical assistance.
Marketing & Updates: With your consent, to send newsletters, service announcements, and promotional materials. You may opt-out at any time.
Analytics & Improvements: To analyze site usage, improve functionality and design, and develop new features or services.
Legal Compliance: To comply with applicable laws, respond to lawful requests, and protect our rights, property, and customers.

4. Disclosure of Information

We may share your information in the following circumstances:
Service Providers: Third-party vendors who assist with hosting, data analysis, payment processing, or marketing on our behalf.
Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Vita Dental Lab, our users, or the public.
Business Transfers: In connection with a sale, merger, acquisition, or other corporate restructuring, subject to confidentiality obligations.

5. Cookies & Tracking Technologies

We use both session and persistent cookies to remember your preferences, maintain login sessions, and understand how you interact with our Site. You can manage or disable cookies through your browser settings; however, disabling cookies may limit certain features or functionality of the Site.

6. Data Security

We implement industry-standard technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, and destruction. While we strive to secure your data, no internet transmission or storage is 100% secure. Use of the Site is at your own risk.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined above, comply with legal obligations, resolve disputes, and enforce our agreements. After that, we securely delete or anonymize your data.

8. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you; object to or restrict certain processing activities; receive a copy of your data in a portable format; or withdraw consent. To exercise any of these rights, please contact us using the information below.

9. Third-Party Links

Our Site may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those sites. Please review their policies before providing any personal information.

10. Children’s Privacy

Our services are intended for dental professionals and are not directed at individuals under 16 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will post an updated date at the top and, where appropriate, notify you by email or through a notice on our Site.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Vita Dental Laboratory
Email: [email protected]
Phone: +61 1800 123 456
Address: 123 Laboratory Lane, City, State, Australia